Managing Categories [v26.2] 

The Categories sub-module allows administrators to create and manage categories for unmatched items. Categories classify the nature of unmatched transactions and assign a risk level to each. The categories defined here are available to preparers when adding a comment to an unmatched item on the Reconciliation Details page, and drive the data displayed on the Unmatched Risk Dashboard.

Note: Only Admin users can create, edit, enable, or disable categories.

To manage categories:

1. Navigate to Settings > Categories.

   The Categories page displays all configured categories for your organization.

2. Use the following controls to filter and manage categories:

   Control	Function
   Search Categories	Searches categories by name.
   Source Type	Filters the category list by reconciliation source type: All — Displays all categories. Bank Account — Displays bank account categories only. Standard — Displays standard reconciliation categories only.
   Create New Category	Opens the Create New Category dialog to add a custom category.
   Refresh	Refreshes the categories list with the latest data.
   Pagination	Displays rows per page selector (default: 25), total user count, and page navigation controls.

3. Review category information in the table:

   Column	Description
   Source Type	The reconciliation type the category applies to: Bank Account or Standard.
   Name	The name of the category.
   Risk Level	The risk classification assigned to the category: High (risk multiplier 3) Medium (risk multiplier 2) Low (risk multiplier 1) None[v26.3]  The risk multiplier is used to calculate the risk score on the Unmatched Risk Dashboard.
   Enable / Disable	Toggle to enable or disable the category.
   Edit	Pencil icon to edit the category. Available on custom categories only — does not appear on default categories.

Note: Account Reconciliation provides default categories from initial setup. Default categories can be enabled or disabled but cannot be edited or deleted.

Create a New Category

To create a new custom category:

1. Click Create New Category.

   The system displays the Create New Category dialog.

   

2. Enter the following fields:

   Field	Description
   Source Type	Select the reconciliation type the category applies to: Bank Account or Standard.
   Name	Enter a name that clearly identifies the nature of the unmatched item (for example, “Duplicate Payment” or “Timing Difference”).
   Risk Level [v26.3]	Select the risk classification: High, Medium, Low or None High, Medium, and Low risk items appear in the Unmatched Risk Dashboard with their respective risk multipliers applied. None risk items are automatically hidden from the dashboard while remaining categorized for operational reference. The risk level determines how the item is scored and displayed on the Unmatched Risk Dashboard.

3. Click Save.

   The new category appears in the categories list with its status set to Enabled by default.

Note: Custom categories can be edited at any time after creation. Default categories cannot be edited.

Edit a Category

To edit an existing custom category:

1. Locate the category in the list.

2. Click the Edit (pencil icon) on the category row.

   The system displays the edit dialog with the current field values.

   

3. Update the fields as needed.

   When you change a category's risk level from High, Medium, or Low to None, items assigned to that category are hidden from the Unmatched Risk Dashboard on the next dashboard load. If you change the risk level back to High, Medium, or Low, those items reappear in the dashboard.

4. Click Update.

Note: The Edit icon is available on custom categories only. It does not appear on default categories.

Enable or Disable a Category

Each category has an enable/disable toggle on the right side of the row.

To enable or disable a category, click the toggle.

• Enabled (toggle on) — The category is active and available for selection when preparers add a comment to an unmatched item.

• Disabled (toggle off) — The category does not appear in the category dropdown on the Reconciliation Details page. Existing categorized items are not affected.

For more information on assigning categories to unmatched items during reconciliation, see Bank Account Reconciliation and Standard Reconciliation

For more information on how risk levels affect dashboard scores, see Unmatched Risk Dashboard.